FAQ

We currently serve the PEI region including: Alberton, Borden - Carleton, Charlottetown, Cornwall, Georgetown, Kensington, Montague, North Rustico, O'Leary Town, Souris Town, Stratford, and Summerside.

We offer residential and commercial cleaning services that are made to fit our clients specific cleaning requirements. we ensure that every inch of your space is cleaned properly. From the ceiling to the floor, you can rest assured our team will handle each area with care, focus, and dedication. Please visit our services page and cleaning checklist pages for a breakdown of what cleaning services we offer. We also offer service add-ons for a truly customized clean.

Our cleaners’ team are equipped with environmentally responsible solutions and premium equipment to provide your home with the most effective and safest clean for you and your family. You can specify if you would like your own cleaning supplies to be used instead, such as a vacuum or mop under the “special instructions” section of the booking page.

It’s important to have your home cleaned on a routine schedule. Whether that’s once a week or once a month, that’s up to you. At Phoenix FM, we provide the ability to customise the frequency of your cleaning plan, making it easier to ensure your home gets the cleaning it needs. We even offer deep cleaning services for those who want to go beyond our routine clean or have areas that need special attention, as well asmoving cleaning services for those who are looking to make their next move a bit easier.If you’re searching for a professional recommendation on the frequency of how often your home should be cleaned, reach out to our team! After initial cleanings, our team will work with you to develop a routine schedule that meets your needs, as well as leaves your home looking and feeling great.

Since there are so many factors that affect the pricing of residential cleaning services, it’s difficult to give an offhand answer. The price can change due to the location and size of your home, as well as the specific cleaning services that need to be performed. To make things a little easier, Phoenix FM offers free estimates for all our services. This gives us a chance to offer accurate pricing, as well as learn more about you and your home’s unique needs.

When it comes to making the final decision on choosing whether or not to hire a team of professionals to clean your home, it’s important to understand why our current customers decide to use us. Life is busy, and with careers, family, and other responsibilities, it’s hard to believe that anyone can find the time to clean. Often, cleaning and taking care of the home are chosen over personal relaxation time. With the help of Phoenix FM, we work to help you take back this time to spend however you please. From sleeping in on the weekends, to spending more time with loved ones, our professional home cleaning services will give you much more than just a clean space.

All of our cleaners are carefully vetted and background checked before hiring in order to ensure your safety and security. They are experienced and trained in proper service protocol and regularly reviewed for quality-assurance and customer satisfaction purposes.

You can select extras or add-ons in addition to the service chosen during the booking process. This will increase both the price and the time needed to complete the service but will offer a more personalized service intended to meet all your cleaning needs. If you select an hourly service, you can specify which items and areas you would like cleaned in the “Customer Comments” section of the booking page.

You can book anytime on our booking page but it you have any questions or concerns, give us a call at 902-393-8289 or shoot us an email at Sales@PhoenixFM.ca and we would be happy to help you through the process.

If you are not completely satisfied with your cleaning service, please notify us via email or phone within 24 hours of your service. We will review your feedback and will be happy to provide a resolution that is fair and may include a complementary 30-minute re-clean of those areas you feel we missed.

As a company that values the work of our cleaning professionals, we do not offer full refunds for services rendered. However, in certain circumstances, we may provide a discount for unsatisfactory service performance or a complementary re-clean of specified areas for complaints logged within 24 hours of the service time.

We use a secure payment method in order to ensure your personal information is never shared or used by a third-party.

• Organizing Clutter/ Junk Stuff /Toys/Books or Documents.
• Cleaning Of Animal Waste.
• Cleaning Of Bodily Fluids (Feces/Urine).
• Cleaning Of Mold, Pest Control, Fragile / Delicate Items.
• Cleaning Ceilings/Windows or items higher than 12 feet.
• Exterior windows.
• Lifting Or Moving of Heavy Furniture/Boxes.
• Cleaning Of Inside Fireplaces or Chimneys.
• Unclogging Drains and Pipes.
• Small Appliance Repair or Inside Cleaning.
• Fire And Water Damage Restoration.
• Wood Scratch or Damage Repair.
• Tile Grout.
• Descaling of Faucets.
• Use Of Hoses or Shut-Off Valves.
• Shower Curtain Cleaning.
• Inside Cleaning of Aerator.